Vision International
The Technical Support Manager leads the internal technical support function, focusing on resolving issues remotely and improving first-contact resolution rates. This role manages the Product Support Team and oversees documentation to build a scalable technical knowledge base. The position serves as the primary escalation point for complex issues and acts as a liaison between customers and factory teams.
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Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
View leadership team, funding history,
and employee contacts for Vision International.
5% below the average for this role