Technical Support Operations Manager
Regroup
About this role
Regroup Mass Notification is seeking a Technical Support Operations Manager to lead and develop a remote support team, optimize support processes, and collaborate with cross-functional teams to improve client satisfaction and support efficiency. The role requires a mix of technical expertise, leadership, and process management in a fast-paced, global environment.
Skills
Qualifications
About Regroup
regroup.comRegroup is a cloud-based mass notification and emergency communication platform that helps organizations send targeted, multichannel alerts to keep people safe and informed. The system supports emergency and day-to-day communications across channels such as SMS, voice, email, and mobile apps, and includes features for audience segmentation, scheduling, and integrations with existing systems. Used by schools, healthcare providers, government agencies, and enterprises, Regroup emphasizes reliability, scalability, and compliance to deliver rapid, auditable notifications when every second counts.
About Regroup
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Leadership Team
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
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