Technical Support Specialist

Assembled(5 days ago)

HybridFull TimeSenior$100,000 - $130,000Customer

About this role

Assembled is a platform that combines human support agents and AI to deliver exceptional customer support at scale. The company is building a support team to engage with customers across various channels, providing product guidance, technical troubleshooting, and feedback collection to improve their suite of AI and workforce management products.

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Required Skills

SQL
API
Troubleshooting
Customer Support
Technical Communication
Databases
Web Technologies
AI
SaaS
Support Operations

About Assembled

www.assembled.com

Assembled is an innovative support operations platform designed to enhance customer service through advanced workforce management and AI-driven solutions. The platform enables businesses to effectively manage omnichannel staffing, track agent and BPO performance, and automate customer interactions across various channels including chat, email, and voice. Leading brands leverage Assembled's tools to optimize their support processes, ultimately driving efficiency and improving customer experiences. The platform is tailored to support both human agents and AI counterparts, making it a versatile solution for modern customer service teams.

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