ApplyBlast uses AI to match you with the right jobs, tailor your resume and cover letter, and apply automatically so you can land your dream job faster.

Features

Auto Apply Resume Optimizer Cover Letter Optimizer Interview Prep

Company

Social Media

Need Help?

team@applyblast.com

Technical Support Representative 1 at Global Payments - ApplyBlast

Technical Support Representative 1

Global Payments

5 months ago

3.7 on Glassdoor

Quezon City, Philippines

Onsite

Full Time

Junior

0 applicants

View Job Listing

Apply to 100+ jobs

About this role

This Technical Support Specialist role involves receiving and resolving client and merchant inquiries regarding point-of-sale (POS) hardware and software via multiple channels. Candidates will utilize various databases and diagnostic tools to troubleshoot issues, maintain detailed records, and provide standardized solutions to non-technical users.

Responsibilities

Resolve client and merchant technical support issues related to POS products
Utilize databases to select optimal processing methods for client inquiries
Maintain accurate records of all customer interactions and troubleshooting steps
Explain technical solutions to non-technical users across phone and email channels
Query online manuals and documentation to support troubleshooting procedures