Technical Support Representative 2 Sydney Australia

As a Technical Support Specialist at Australasian Medical and Scientific Limited, you will serve as the primary point of contact for patients, families, and healthcare professionals seeking assistance with Dexcom continuous glucose monitoring products. The role involves troubleshooting technical issues across smartphones and medical devices, guiding users through setup and app navigation, and ensuring compliance with quality systems and regulatory standards. You will document interactions in CRM systems, coordinate with internal teams, and provide empathetic support to help users manage their diabetes effectively.