NETGEAR
The Technical Support Representative I provides end-user support for Net Health software applications, addressing technical, clinical, billing, and administrative inquiries from clients. The role involves troubleshooting system issues, managing support cases within service level windows, and escalating unresolved problems to internal teams. This position requires strong documentation skills and the ability to collaborate effectively with cross-functional stakeholders to ensure client satisfaction.
Headquarters
San Jose, California, United States
Company Size
1001-5000 employees
Founded
1996
NETGEAR is a global technology company that turns ideas into innovative networking products that connect people, power businesses, and advance the way we live. It offers a broad portfolio of consumer and business networking products designed for easy-to-use, powerful connectivity. NETGEAR emphasizes smart, reliable networking that is simple to operate for homes and enterprises. With localized sites around the world, it serves a global audience with its products and resources.
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
View leadership team, funding history,
and employee contacts for NETGEAR.
28% below the average for this role