Technical Support Representative (L1)

Convoso(8 days ago)

RemoteFull TimeMedior$40,000 - $55,000Technical Support

About this role

Convoso is a technology company specializing in AI-powered contact center solutions, focusing on innovative products that enhance customer and agent experiences. The company promotes a vibrant culture of growth, diversity, and technological advancement, with a global team working in hybrid or remote settings.

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Required Skills

VOIP
SaaS
Zendesk
Salesforce
Troubleshooting

About Convoso

convoso.com

Convoso is an AI-powered cloud contact center platform that provides outbound dialer software and call center tools designed to boost contact rates and revenue. The platform includes predictive, progressive, and power dialing, automated lead management and routing, speech analytics/AI-driven lead prioritization, and real-time reporting. Convoso also offers compliance and call recording, CRM and third‑party integrations, and workforce/agent management features to optimize operations. Enterprises and contact centers use Convoso for its automation, configurable dialing strategies, and analytics to improve efficiency and conversions.

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