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Technical Support Representative at Granicus - ApplyBlast

Technical Support Representative

Granicus

2 months ago

2.8 on Glassdoor

Remote

Full Time

Junior

0 applicants

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About this role

The Technical Support Representative at Granulus provides high‑quality technical assistance for cloud‑based software services to government clients, handling complex escalations, troubleshooting issues, and collaborating with engineering and product teams. The role also involves on‑call support, knowledge base creation, and mentoring junior staff while ensuring compliance with security and privacy standards.

Responsibilities

Resolve complex escalated technical issues for high‑value clients
Coordinate troubleshooting sessions and document resolutions in ticketing system
Provide on‑call support and mentor junior support representatives

Skills

Qualifications

Technical degree in Computer ScienceCJIS certification

About Granicus

granicus.com

Headquarters

Denver, Colorado, United States

Company Size

1001-5000 employees

Founded

1999

View Profile

Granicus is a SaaS company that builds cloud-based software to help government and public sector organizations digitize and manage citizen engagement, meetings, records, and service delivery. Its platform includes tools for meeting and legislative management (agendas, livestreaming, voting and minutes), public records and FOIA/Right-to-Know workflows, digital communications and constituent engagement, and analytics to track performance and accessibility. Granicus emphasizes secure, compliant, and accessibility-focused solutions designed for the needs of federal, state, and local agencies and other public institutions.