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Technical Support Specialist at Otter - ApplyBlast

Technical Support Specialist

Otter

3 months ago

4.8 on Glassdoor

Makati City, Metro Manila, Philippines

Onsite

Full Time

Medior

0 applicants

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About this role

The Technical Support Specialist will assist customers using the Otter platform by handling support tickets, troubleshooting technical issues, and providing guidance through various communication channels. The role involves collaborating with cross‑functional teams to resolve escalations, train users, and act as a liaison between customers and internal product and engineering groups.

Responsibilities

Respond to and resolve support tickets through ticketing system
Troubleshoot technical issues and manage Tier 2 escalations
Collaborate with cross‑functional teams to escalate high‑priority issues

Skills

About Otter

tryotter.com

Headquarters

Los Angeles, California, United States

Company Size

1001-5000 employees

Founded

2020

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Otter is a multichannel point-of-sale and restaurant operating system that centralizes apps, orders and analytics into a single “mission control” platform. It unifies third‑party integrations and delivery channels so restaurants can manage orders and operations more efficiently and profitably. Otter is aimed at restaurants looking to simplify their tech stack, consolidate data, and streamline multi‑channel ordering and reporting.