Shentel
The Technical Support Representative serves as the front line of the customer experience, helping subscribers troubleshoot Streaming TV and Home Internet services and resolve technical issues. This role focuses on delivering exceptional service and reliable connectivity while building technical skills and making a meaningful impact. The position requires strong problem-solving abilities and a commitment to customer satisfaction in a fast-paced environment.
Headquarters
Edinburg, Virginia, United States
Company Size
1001-5000 employees
Founded
1902
Shentel (Shenandoah Telecommunications Company) is a regional telecommunications provider delivering high‑speed Internet, cable TV and local phone services to residential and business customers across Virginia, West Virginia, Kentucky and Maryland. The company offers broadband (fiber and cable), video, voice and business/managed solutions, along with customer tools like online account management, webmail and prepaid internet. Shentel positions itself as a locally focused provider that invests in network infrastructure to support streaming, remote work and business connectivity.
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
View leadership team, funding history,
and employee contacts for Shentel.
40% below the average for this role
Technical Support Representative
Connex Telecommunications Inc.
Technical Support Representative
Connex Telecommunications Inc.
Customer Support Specialist
Aspire Broadband Holding Inc
Home Services Support N-2
Tigo El Salvador
Danish Speaking Customer Support for Streaming TV Services Department in Greece
Mercier Consultancy
Nordic Speaking Customer Support for Streaming TV Department anywhere in Greece
Mercier Consultancy