Technical Support Representative

InteLogix is hiring Technical Support Representatives to serve as the first point of contact for a client's residential customers, troubleshooting connectivity, router, and service issues in real time via phone, text chat, and email. This on-site role in El Paso, TX requires a calm, empathetic problem-solver who can deliver excellent customer service in a fast-paced, high-volume environment. The position involves diagnosing home networking issues, guiding customers through account setups, and documenting interactions to ensure high customer satisfaction.