Technical Support Specialist (API/Webhooks Specialist) - Remote U.S.A

Aircall(2 days ago)

RemoteFull TimeJunior$60,000 - $70,000Customer Support

About this role

Aircall is a rapidly growing AI-powered customer communications platform that integrates voice, SMS, WhatsApp, and AI into one workspace. The company values innovation, collaboration, and customer obsession, offering a dynamic environment for those passionate about technology and customer support.

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Required Skills

Customer Service
Technical Support
Telephony
Debugging
SQL
CRM
APIs
Troubleshooting
Workflow Management
Technical Writing

About Aircall

aircall.io

Aircall is a cloud-based business phone system and intelligent customer communications platform for SMBs and enterprises. It unifies voice and messaging channels (voice, SMS/MMS, WhatsApp and social), adds AI-powered features like real-time coaching, automated call summaries and AI voice agents, and provides routing, recording, analytics and collaboration tools. The platform integrates deeply with CRM and helpdesk systems—260+ integrations including HubSpot and Salesforce—and serves over 20,000 customers worldwide. Founded in 2014 in Paris with operations in New York, Aircall positions itself as a human-first, AI-powered communications solution for sales and support teams.

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