Technical Support Specialist, Avaya

This fully remote role within Anovia's Global Voice Operations team provides Tier 2 technical support for enterprise clients using complex Avaya communication environments. The specialist troubleshoots call quality, configuration, and infrastructure issues in VoIP settings while collaborating with end users and field technicians to resolve problems within defined SLAs. The position requires schedule flexibility, including rotational weekends and on-call availability, to ensure continuous system reliability and support.