Technical Support Specialist - Developer
Five9
About this role
A Technical Support Specialist at Five9 provides advanced, cross-functional support for escalated, highly complex customer issues, focusing on maintaining product stability for critical accounts. The role collaborates closely with Engineering, Product, QA, and Cloud Operations to investigate incidents, validate fixes, and communicate outcomes to stakeholders. The position emphasizes deep technical analysis and high-quality customer engagement.
Skills
About Five9
five9.comFive9 is a cloud contact‑center software company that delivers AI‑powered SaaS to help organizations run omnichannel customer service and sales operations. Its platform includes conversational AI and virtual agents, predictive dialing, intelligent routing, workforce management, CRM integrations, and analytics to boost agent productivity and customer experience. Five9 targets enterprises and contact centers seeking a reliable, scalable hosted alternative to on‑prem systems and offers demos and global support.
Recent company news
Financial TimesDid Five9, Inc. Insiders Breach their Fiduciary Duties to Shareholders? – Company Announcement
3 hours ago
Simply Wall StreetFive9 Expands Fusion To Deepen AI Partnerships And CX Orchestration Role
20 hours ago
MarketBeatFive9 Target of Unusually Large Options Trading (NASDAQ:FIVN)
1 day ago
National TodayFive9 Stock Price Drops 5.5%
2 days ago
PR NewswireKuehn Law Encourages Investors of Five9, Inc. to Contact Law Firm
2 weeks ago
About Five9
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Leadership Team
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
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View leadership team, funding history,
and employee contacts for Five9.
Salary
$135k – $181k
per year