Technical Support Specialist - Developer
Five9(1 month ago)
About this role
A Technical Support Specialist at Five9 provides advanced, cross-functional support for escalated, highly complex customer issues, focusing on maintaining product stability for critical accounts. The role collaborates closely with Engineering, Product, QA, and Cloud Operations to investigate incidents, validate fixes, and communicate outcomes to stakeholders. The position emphasizes deep technical analysis and high-quality customer engagement.
Required Skills
- .NET
- C#
- REST APIs
- Microservices
- Databases
- SQL
- Python
- Bash
- Cloud
- Troubleshooting
+6 more
About Five9
five9.comFive9 is a cloud contact‑center software company that delivers AI‑powered SaaS to help organizations run omnichannel customer service and sales operations. Its platform includes conversational AI and virtual agents, predictive dialing, intelligent routing, workforce management, CRM integrations, and analytics to boost agent productivity and customer experience. Five9 targets enterprises and contact centers seeking a reliable, scalable hosted alternative to on‑prem systems and offers demos and global support.
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