Technical Support Specialist (d/f/m) - German speaking

Leapsome(2 months ago)

HybridFull TimeJunior$66,800 - $88,838 (estimated)Customer Success

About this role

A Technical Support Specialist at Leapsome serves as the first line of contact for users, addressing technical inquiries and troubleshooting complex issues related to the AI-powered HR platform. The role involves clear communication in both English and German, collaborating with various teams to enhance support quality and streamline workflows using AI. Additionally, the Specialist contributes to internal documentation and hosts webinars to empower customers with knowledge about the platform.

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Required Skills

Technical Support
Customer Support
Troubleshooting
Problem Resolution
Documentation
Collaboration
Webinar Hosting
AI Experimentation
Communication Skills
Project Management

+10 more

About Leapsome

www.leapsome.com

Leapsome is an AI-powered HR software platform designed to enhance employee engagement and streamline HR processes. It offers comprehensive tools for managing everything from employee records and performance reviews to learning and development, fostering a people-first approach to HR. By automating administrative tasks, Leapsome helps organizations ensure compliance while empowering their teams to thrive in an environment that prioritizes growth, feedback, and alignment. Companies leverage Leapsome to simplify their HR operations and improve overall employee satisfaction and productivity.