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Technical Support Specialist I at Elsevier - ApplyBlast

Technical Support Specialist I

Elsevier

3 days ago

4.0 on Glassdoor

Oxford, England, United Kingdom

Onsite

Full Time

Junior

0 applicants

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About this role

The Technical Support Specialist I provides responsive, user-focused technical support across a range of workplace technologies, helping colleagues stay productive and connected. Working within the TechSquad team, the role involves troubleshooting issues, managing incidents and service requests, and supporting device lifecycle activities. The position aims to enhance the employee technology experience through continuous improvement initiatives and effective collaboration with global support teams.

Responsibilities

Provide responsive technical support for hardware, software, and connectivity issues
Troubleshoot Windows endpoints and Microsoft 365 workplace applications
Manage incidents and service requests through to resolution

Skills

About Elsevier

elsevier.com

Headquarters

Amsterdam, North Holland, Netherlands

Company Size

5001-10000 employees

Founded

1880

View Profile

Elsevier is a global provider of information, analytics, and decision‑support solutions for science and healthcare. It publishes peer‑reviewed journals and books and operates leading platforms such as ScienceDirect, Scopus, Mendeley and ClinicalKey. Elsevier also delivers research intelligence, clinical decision tools, data services, and workflow solutions to universities, hospitals, and publishers. Institutions and professionals use its content and analytics to accelerate discovery, education, and patient care.