Technical Support Specialist II - 1st Shift
Eleven(7 days ago)
About this role
The Tier 2 Technical Support Specialist provides advanced technical assistance for store technologies, networks, and IT infrastructure. The role involves troubleshooting complex issues, analyzing recurring problems, and collaborating with different support tiers to ensure efficient resolutions. It also includes training, process improvements, and adherence to security policies.
Required Skills
- troubleshooting
- Network Diagnostics
- Remote Desktop
- Ticketing Systems
- POS Systems
- Networking
- System Logs
- Active Directory
- IT Security
- Customer Service
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