Acuity Brands
The Technical Support Specialist II provides regional technical support to Q-SYS customers across North America and Canada, focusing on diagnostics and troubleshooting for audio, video, networking, and third-party control integrations. This role serves as the Voice of the Customer, ensuring exceptional service delivery and thorough issue resolution while maintaining accurate records in the CRM system. The position also involves developing knowledge base articles, providing training to team members, and managing escalations and crises.
Company Size
1-10 employees
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
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Acuity Brands didn’t post a salary, so this is our estimate from similar listings.