Technical Support Specialist - L1

Two95 International Inc.(10 months ago)

Kuala Lumpur, MalaysiaOnsiteFull TimeMedior$73,701 - $99,455 (estimated)Information Technology

About this role

An Application/Technical Support role within an IT organization, supporting enterprise applications and system reliability for global customers. The position operates as part of a shift-based support team providing continuous coverage and collaboration with multiple support levels and internal stakeholders. It is centered on maintaining service continuity across large networks and applications.

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Required Skills

Customer Support
Troubleshooting
Ticketing
SLA Management
Escalation Management
Knowledgebase Management
System Monitoring
System Administration
Communication
Shift Work

About Two95 International Inc.

two95intl.com

Two95 International, a leader in IT solutions with over 15 years of industry experience, specializes in Generative AI, Digital Transformation, Edge Computing, and Cybersecurity. The company offers tailored solutions through flexible models, leveraging a highly skilled team of analysts, architects, and software engineers to drive innovation. With a presence in the US and India, Two95 International provides 24/7 managed services, ensuring seamless integration and support for various digital transformation initiatives. Their commitment to excellence is reflected in their strong adherence to best practices and a client-centric approach.