Technical Support Engineer -L1

Kaseya Careers(7 days ago)

RemoteFull TimeMedior$79,032 - $106,734 (estimated)Technical Support

About this role

A Technical Support Expert at Kaseya serves as a primary support contact for customers, ensuring their IT systems remain operational, secure, and recoverable during incidents. The role supports customers worldwide using Kaseya’s IT infrastructure and security management solutions and contributes to overall customer satisfaction and system resilience.

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Required Skills

Incident Triage
Customer Relations
Chat Support
Ticketing Systems
SLA Management
Virtualization
Cloud Computing
ZFS
Linux
Networking

+5 more

Qualifications

Bachelor's Degree in Business Administration
Bachelor's Degree in Information Technology (Preferred)

About Kaseya Careers

kaseya.com

Kaseya is a global provider of IT and security management software that helps managed service providers (MSPs) and internal IT teams streamline and simplify operations. Its platform bundles remote monitoring & management (RMM), IT automation, endpoint security, backup & disaster recovery, patch management, PSA/workflow and network monitoring to give teams a single pane of glass for managing distributed infrastructure. Kaseya emphasizes scalability, automation and integrated security to reduce manual work, accelerate service delivery and improve visibility and compliance. Customers choose Kaseya for a unified, MSP-focused toolset designed to run and protect IT environments at scale.