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Technical Support Specialist Level 1 at CENTRIC SOFTWARE INC - ApplyBlast

Technical Support Specialist Level 1

CENTRIC SOFTWARE INC

4 days ago

Remote

Full Time

Junior

0 applicants

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About this role

The Technical Support Specialist Level 1 role at Centric Software involves coordinating cloud upgrades, software patch rollouts, and system maintenance while proactively communicating with customers about updates and enhancements. This position requires tracking technical project timelines, serving as a liaison between departments, and supporting internal process improvements and documentation. The role offers exposure to cloud infrastructure, SaaS operations, and enterprise client communications, with opportunities for growth into technical support, customer success, and consulting.

Responsibilities

Coordinate cloud upgrades and software patch rollouts
Communicate proactively with customers about maintenance windows
Track and manage technical project timelines using JIRA

Skills

About CENTRIC SOFTWARE INC

centricsoftware.com

Headquarters

Campbell, California, United States

Company Size

501-1000 employees

Founded

2004

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Centric Software is a provider of cloud-native Product Lifecycle Management (PLM), planning and pricing solutions for brands, retailers and manufacturers. Its Centric PLM and associated planning/pricing products centralize product development, sourcing, merchandising, digital assets and price/assortment decisions to accelerate time-to-market, reduce costs and improve cross‑team collaboration. Focused on fashion, footwear, luxury, retail and consumer goods industries, Centric delivers configurable SaaS with integrations and analytics tailored to industry workflows. The company positions its platform to drive operational efficiency, faster innovation and better commercial outcomes for global brands and retailers.