Technical Support Specialist (Mon-Fri 10am-6:30pm ET)

Locus Robotics(1 month ago)

RemoteFull TimeMedior$57,397 - $78,549 (estimated)Technical Support

About this role

A Robotic Technical Support Specialist at Locus Robotics is a member of the Support Helpdesk Team focused on ensuring customers have a reliable experience with the company’s autonomous mobile robots. The role serves as a frontline technical resource for customer sites and contributes to maintaining operational continuity and high customer satisfaction. The position follows set weekday hours (Monday–Friday, 10:00am–6:30pm ET).

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Required Skills

Ticketing
Remote Support
Monitoring
Diagnostics
Hardware Troubleshooting
Software Troubleshooting
Network Troubleshooting
Collaboration
Knowledge Management
Communication

+1 more

Qualifications

Associate's Degree in Robotics/IT/Computer Science or Related Field
Bachelor's Degree in Robotics/IT/Computer Science or Related Field

About Locus Robotics

locusrobotics.com

Locus Robotics builds AI-driven autonomous mobile robots and cloud software that automate and accelerate warehouse order fulfillment. Their scalable multi-robot systems work alongside human pickers to increase throughput, accuracy, and labor productivity while integrating with existing WMS and fulfillment systems. Delivered as a combination of hardware, orchestration software, analytics, and services, Locus targets e-commerce retailers, 3PLs, and distribution centers seeking faster, more flexible fulfillment.