novabio
The Technical Support Specialist, Team Lead at Nova Biomedical provides expert phone and email support for a specific product line, troubleshooting complex issues and guiding customers on operation and maintenance. The role also leads technical support initiatives, creates documentation, manages projects, and coordinates with cross‑functional teams to improve support productivity and processes.
Headquarters
Waltham, Massachusetts, United States
Company Size
1001-5000 employees
Founded
1976
Nova Biomedical is a medical device company that designs and manufactures diagnostic instruments for clinical laboratories and point-of-care settings. Its product portfolio centers on rapid, accurate patient testing with blood gas analyzers, chemistry systems, and related diagnostic platforms. The company emphasizes affordable, reliable instrumentation with user-friendly operation and global service support. It serves hospitals, clinics, and labs worldwide, providing integrated instrumentation, reagents, and technical assistance to enhance critical-care decision-making.
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
View leadership team, funding history,
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