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Technical Support Specialist (Temporary) at University of Pennsylvania - ApplyBlast

Technical Support Specialist (Temporary)

University of Pennsylvania

5 months ago

4.2 on Glassdoor

Onsite

Part Time

Junior

0 applicants

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About this role

The Online Learning Technical Support Specialist provides after-hours tier 1 support for Penn Engineering Online, managing troubleshooting, communications, and grading consistency across multiple platforms. Key duties include monitoring student engagement, auditing course content and grades, facilitating live Zoom events, and handling extension requests to ensure seamless academic experiences. This role collaborates with Course Managers and TAs to escalate urgent issues while maintaining operational reliability for students and faculty.

Responsibilities

Provide after-hours tier 1 technical support for online engineering courses
Monitor and escalate student questions on learning platforms within 24 hours
Audit course content and grades for consistency across different systems
Facilitate and troubleshoot live events hosted via Zoom and Canvas
Manage student extension requests using automation tools and Slack

Skills

About University of Pennsylvania

upenn.edu

Headquarters

Philadelphia, Pennsylvania, United States

Company Size

10001+ employees

Founded

1740

View Profile

The University of Pennsylvania (Penn) is a private Ivy League research university in Philadelphia offering undergraduate, graduate, and professional programs across schools such as Wharton (business), Penn Medicine, SEAS (engineering), Law, Nursing, and the School of Arts & Sciences. Penn emphasizes interdisciplinary research, innovation, and entrepreneurship, translating scholarship into clinical care, startups, and public policy. Founded in the 18th century with ties to Benjamin Franklin, it maintains a large research enterprise, global partnerships, and a broad alumni network.