worksterjobs.com
The Technical Support Specialist (Tier 2) provides comprehensive technical support to customers using the company's hospitality payment service platform. This role involves troubleshooting complex issues, analyzing root causes, and resolving technical problems remotely to ensure high-quality customer service. The specialist acts as the second point of contact, handling inquiries via phone, email, and tickets while maintaining system capabilities through testing and diagnostics.
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
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