Technical Support Specialist

New Era Technology(3 months ago)

RemoteFull TimeMedior$74,540 - $100,383 (estimated)Information Technology

About this role

The Technical Support Specialist at New Era Technology delivers remote technical services and supports large-scale IT projects to ensure reliable IT and network operations for customers and internal teams. The role works night-shift hours and collaborates with customers, vendors, sales, and engineering teams. Emphasis is placed on customer service, adherence to documented workflows, and supporting project execution in a team-oriented environment.

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Required Skills

Network Configuration
Routing
Switching
Wireless Networking
Firewall Setup
VPN Configuration
Security Appliances
Troubleshooting
Remote Support
Mobile Support

+9 more

Qualifications

Bachelor's Degree in Information Technology
CCNA Certification

About New Era Technology

neweratech.com

New Era Technology is an IT engineering and services firm that delivers mission-focused technology solutions for federal, defense, intelligence, and commercial clients. They specialize in systems integration, cloud modernization, cybersecurity, enterprise infrastructure, and managed services, along with program management and lifecycle sustainment for mission‑critical systems. New Era combines cleared technical staff and security-focused operations to provide end-to-end engineering, deployment, and support that keep complex, regulated IT environments resilient and compliant.