Service Desk Engineer (APAC)
New Era Technology(1 day ago)
About this role
A Service Desk Engineer at New Era Technology provides frontline technical support for client IT environments, helping maintain system reliability and secure network services. The role is within a people-first, team-oriented organization that emphasizes training, professional development, and strong customer service.
Required Skills
- Network Monitoring
- Troubleshooting
- Backup Management
- Technical Support
- Hardware Configuration
- Routing
- Microsoft Systems
- Documentation
- SLA Compliance
- ConnectWise
Qualifications
- Cert III
- Tertiary Education
- CCNA
- MSCA
- VMware
- Fortinet
About New Era Technology
neweratech.comNew Era Technology is an IT engineering and services firm that delivers mission-focused technology solutions for federal, defense, intelligence, and commercial clients. They specialize in systems integration, cloud modernization, cybersecurity, enterprise infrastructure, and managed services, along with program management and lifecycle sustainment for mission‑critical systems. New Era combines cleared technical staff and security-focused operations to provide end-to-end engineering, deployment, and support that keep complex, regulated IT environments resilient and compliant.