Technical Support Specialist
Skilled Wound Care(27 days ago)
About this role
The Technical Support Specialist provides remote technical and clinical support to healthcare facilities, providers, and internal staff, ensuring timely resolution of software, hardware, and system issues. The role partners with clinical quality assurance, medical billing, and clinical liaisons to maintain high customer satisfaction and support standards. The position requires adaptability to varying shifts and continuous learning of platform and OS updates.
Required Skills
- Technical Support
- Troubleshooting
- Customer Service
- iOS
- Android
- Windows
- MacOS
- EHR Support
- Ticketing
- Documentation
+10 more
Qualifications
- 1-3 Years Experience
- Degree in Computer Science
- Degree in Information Technology
- Authorized to Work in the US
About Skilled Wound Care
skilledwoundcare.comSkilled Wound Care is a specialized provider of wound management services focused on treating chronic, complex, and post‑operative wounds. Their team of certified wound clinicians delivers evidence‑based therapies — such as debridement, advanced dressings, and negative‑pressure wound therapy — with personalized care plans and patient education. They coordinate closely with physicians, facilities, and payers to streamline care and reduce complications and readmissions. Services are delivered across clinic, long‑term care, and home health settings.