Technical Support Specialist
Global Relay
About this role
Global Relay is seeking a client-focused Technical Support Specialist to deliver high-quality post-implementation technical support to Mid-Market and Enterprise clients. The role involves troubleshooting, technical guidance, and collaboration with internal teams to ensure client satisfaction and continuous improvement.
Skills
About Global Relay
globalrelay.comGlobal Relay provides cloud-based electronic communications archiving, messaging, supervision, and eDiscovery solutions for regulated organizations. Its platform captures, stores and indexes email, instant and social messaging, and other digital communications to meet retention, surveillance and legal discovery requirements. Financial services and other compliance-driven firms use Global Relay for secure, searchable archives, supervision workflows, analytics and AI-enabled insights to accelerate investigations and regulatory reporting. The company emphasizes global scale, security, and integrations with leading collaboration and trading platforms.
Recent company news
Business WireMagic Quadrant™ for Digital Communications Governance and Archiving Solutions
Oct 27, 2025
Human Resources DirectorInside Global Relay’s high-growth, no-ghosting approach to talent acquisition
Jan 8, 2026
BetaNewsYour company might be secretly recording your ChatGPT conversations -- here's why
Nov 12, 2025
TheBanker.comWatch what you WhatsApp: banks tighten chat oversight
Nov 11, 2025
PR NewswireLuxshare Precision Reaffirms Commitment to Cross-Cultural Friendship and Unity Through "Luxshare Cup" Global Relay
Jul 31, 2025
About Global Relay
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Leadership Team
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
Unlock Company Insights
View leadership team, funding history,
and employee contacts for Global Relay.
Salary
$70k – $90k
per year
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