Casella Waste Systems, Inc.
A Technical Support Specialist provides effective diagnostic evaluation and prompt resolution of technical issues for end users via phone, email, or on-site visits. The role involves monitoring service requests, completing logs in the Casella Service Desk application, and escalating major alerts to support management. This position requires diagnosing hardware and software problems, coaching on resolution techniques, and ensuring all systems are operating properly post-resolution.
Headquarters
Rutland, Vermont, United States
Company Size
1001-5000 employees
Founded
1975
Casella is a regional resource-management company (est. 1975) that provides waste, recycling, organics, and related environmental services to residential, commercial, and municipal customers. Its offerings include curbside collection, dumpster rental, transfer and disposal, recycling and composting programs, and tailored solutions for industries like healthcare, construction, and education. Casella emphasizes sustainability and materials‑management, working with local communities and businesses to increase recovery and reduce landfill reliance.
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
View leadership team, funding history,
and employee contacts for Casella Waste Systems, Inc..
10% below the average for this role