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Technical Support Specialist at Jet Support Services, Inc. - ApplyBlast

Technical Support Specialist

Jet Support Services, Inc.

1 month ago

Chicago, United States

Onsite

Full Time

Junior

0 applicants

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About this role

The Technical Support Specialist provides day-to-day technical assistance for desktop computing, conference room A/V equipment, and Microsoft 365 applications, handling tier 1 and 2 requests, escalating complex issues, and creating AI‑drafted knowledge base articles. The role involves on‑call support, hardware and software inventory maintenance, and ensuring security and onboarding/offboarding processes.

Responsibilities

Resolve tier 1 and 2 end-user support requests using AI
Set up and support conference room A/V and video‑conferencing software
Provide day‑to‑day Microsoft 365 support and manage user accounts

Skills

Qualifications

B.S. in Information Systems or Computer ScienceMicrosoft 365 Certified AdministratorA+

About Jet Support Services, Inc.

jetsupport.com

Headquarters

Chicago, Illinois, United States

Company Size

501-1000 employees

Founded

1989

View Profile

Jet Support Services, Inc. (JSSI) is an independent business aviation solutions provider offering an industry-unique suite of services including hourly cost maintenance programs, parts and engine supply, maintenance tracking software (Traxxall), aircraft cost and performance data (Conklin), appraisals and asset inspections, and flexible aircraft financing (Aviation Capital). Serving aircraft owners, operators, fleet managers, and financial institutions worldwide, JSSI supports all phases of the aircraft ownership lifecycle from acquisition and operation to end-of-life services. The company is trusted by over 30% of the world's business jets and operates a global network of MROs, technical experts, and parts vendors.