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Technical Support Specialist at Sony Electronics - ApplyBlast

Technical Support Specialist

Sony Electronics

13 days ago

San Diego, California, United States

Hybrid

Full Time

Medior

0 applicants

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About this role

The Technical Support Specialist provides live technical support for professional audiovisual and display solutions, including commercial displays, televisions, and large-format LED systems. The role involves diagnosing issues, researching solutions, and managing escalations for business partners, dealers, and end users. This position requires maintaining accurate case records and ensuring customer satisfaction through effective troubleshooting and communication.

Responsibilities

Provide live technical support for professional audiovisual and display solutions
Diagnose product operation, configuration, firmware, and network connectivity issues
Document customer details, diagnostic steps, and resolutions in case management system

Skills

About Sony Electronics

sonyjobs.com

Headquarters

San Diego, California, United States

Company Size

10001+ employees

Founded

1946

View Profile

Sony Electronics is a leading consumer electronics and technology company, and part of the Sony Group, known for over 70 years of innovation across products such as TVs, cameras, audio equipment, and gaming. The company operates a global careers portal for prospective employees and interns, offering opportunities across engineering, marketing, operations, and more. Sony Electronics is headquartered in San Diego, California, and is committed to equal opportunity employment.