Technical Support Specialist

The Technical Support Specialist provides high-quality support to external customers and internal teams using the Sonar software application, serving as the first point of contact for troubleshooting technical issues and answering product-related questions. This role involves diagnosing and resolving software problems, guiding users through step-by-step solutions, and documenting issues to support continuous improvement. The position plays a critical role in maintaining customer satisfaction and ensuring effective use of the organization's software solutions.