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Technical Application Specialist | Telecom at Epicor - ApplyBlast

Technical Application Specialist | Telecom

Epicor

4 months ago

3.9 on Glassdoor

United States

Hybrid

Full Time

Senior

0 applicants

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About this role

A Technical Application Specialist at Epicor provides remote telephone, email, and chat support to resolve software issues within the Application Support Group. The role involves diagnosing, troubleshooting, and repairing technical problems while adhering to service quality levels and documenting cases. Successful candidates will possess strong problem-solving abilities and a background in supporting complex telecom or ERP systems.

Responsibilities

Diagnose and troubleshoot software issues via phone, email, and chat
Perform complex testing and remote support for technical functions
Document issues and escalate technical problems to appropriate teams
Review outstanding issues and inform stakeholders of progress updates
Confer with customers to repair systems and ensure service quality

Skills

Qualifications

Bachelor's Degree in EngineeringBachelor's Degree in Computer Science

About Epicor

epicor.com

Headquarters

Austin, Texas, United States

Company Size

1001-5000 employees

Founded

1972

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