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Technical Support Specialist at Motive - ApplyBlast

Technical Support Specialist

Motive

2 days ago

4.0 on Glassdoor

Mexico City, Mexico

Hybrid

Full Time

Medior

0 applicants

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About this role

The Technical Support Specialist serves as the frontline of customer support, delivering fast and accurate resolutions across phone, email, and chat while maintaining high standards for customer communication. This role involves troubleshooting technical issues, executing remote device actions, and collaborating with cross-functional teams to drive customer satisfaction. The position requires fluency in Spanish and English, along with a strong technical background and the ability to work in a dynamic, 24/7 support environment.

Responsibilities

Provide multi-channel frontline support across phone, email, and chat
Execute remote device actions and device health checks to resolve issues
Escalate complex cases and maintain priority SLA expectations

Skills

About Motive

gomotive.com

Headquarters

San Francisco, California, United States

Company Size

1001-5000 employees

Founded

2013

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Motive is a technology company that provides an AI-powered integrated operations platform for businesses with physical operations, including fleet management, driver safety, compliance, equipment monitoring, and spend management.