Technical Support Supervisor

The Technical Support Supervisor provides leadership and direction to Service Desk Technicians on the federal government Tier 1 Service Desk, overseeing scheduling, staffing, training, and performance appraisals. This role assists in help desk operations, providing coaching and one-on-one training to tier 1 IT Service Desk Technicians while ensuring quality monitoring and guidance. The position also involves maintaining accurate department records and assisting in the design and delivery of new employee training.