Technical Support & SVC Coordinator

Samsung Research America(1 month ago)

Slovenia, Ljubljana, SloveniaOnsiteFull TimeSenior$102,658 - $140,105 (estimated)After-Sales Service / Technical Support

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About this role

A DTV Technical Support & Training Engineer / SVC Coordinator supports the service organization for consumer electronics, focusing on maintaining service quality, training, and coordination between field service partners and corporate. The role acts as a liaison with Authorized Service Centres and Samsung Electronics to ensure consistent product support and reporting across the region.

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Required Skills

Technical Support
Service Management
Quality Analysis
Training Development
Reporting
Product Inspection
Network Coordination
PL Management
Customer Service
MS Office

+2 more

Qualifications

Electro-Technical Education

About Samsung Research America

samsung.com

Samsung is a global technology company that designs and sells consumer electronics, mobile devices, TVs, home appliances, and related services. In the U.S. it offers Galaxy smartphones and tablets, QLED/OLED and smart TVs, laptops and monitors, plus connected home appliances and IoT integration via SmartThings. Samsung pairs hardware innovation (displays, camera and chipset technology) with software and services to deliver integrated experiences across devices. It sells direct-to-consumer through its website and retail partners while also supplying components and enterprise solutions to industry customers.

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