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Technical Support at Clera - ApplyBlast

Technical Support

Clera

1 month ago

Munich, Bavaria, Germany

Onsite

Full Time

Junior

0 applicants

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About this role

This technical support role at an AI-powered B2B SaaS company involves owning customer issue resolution end-to-end, bridging the gap between product, engineering, and customers. The position focuses on investigating production issues, designing AI agents for automation, and ensuring clear communication to drive customer satisfaction. It plays a key role in shaping how support scales as the company grows, directly impacting core sales operations for distributors and manufacturers.

Responsibilities

Investigate and reproduce production issues across product, data, integrations, and workflows
Design and deploy AI agents that automate customer interactions and accelerate resolution
Own technical resolution end-to-end and fix issues directly when possible

Skills

About Clera

getclera.com

Headquarters

San Francisco, California, United States

Company Size

1-10 employees

Founded

2025

View Profile

Clera is an AI talent agent that connects job seekers directly with hiring managers at startups, bypassing the traditional application process. Users share their experience, preferences, and dealbreakers, and Clera leverages its relationships with founders and hiring managers to make personalized introductions on their behalf. The service is free for candidates, with companies paying Clera upon a successful hire.