Technical User Operations Specialist, Weekend Coverage (Tue–Sat), EMEA

A User Operations Specialist at Harvey serves as the frontline support for enterprise customers, providing empathetic and efficient solutions to technical and product-related issues in an AI-driven legal services platform. The role involves troubleshooting complex inquiries, collaborating with cross-functional teams to escalate and resolve problems, and maintaining deep product knowledge to ensure a seamless customer experience. Candidates must thrive in a fast-paced environment with a specific Tuesday-to-Saturday schedule, combining technical troubleshooting with exceptional communication skills.