Technical Writer
Lightedge(1 month ago)
About this role
The Technical Writer at LightEdge Solutions is responsible for creating, organizing, and maintaining internal and external documentation that supports services, operational processes, and technical training initiatives. Embedded within the Education Services team, the role focuses on internal operations and training content, with secondary support for customer-facing materials. The position requires close partnership with Operations, Engineering, Support, Security, Product, and Marketing to turn complex technical information into clear, usable materials for diverse audiences. This role helps improve operational readiness, reduce friction, and increase organizational alignment across the company.
Required Skills
- Technical Writing
- Documentation Management
- Process Documentation
- SOP Development
- Runbook Creation
- Service Documentation
- Training Content Development
- Instructional Design
- Style Guide Management
- Version Control
+20 more
About Lightedge
lightedge.comLightedge is a hybrid infrastructure provider that delivers end-to-end managed hosting, colocation, cloud, and edge data center services. The company helps enterprises modernize and operate IT environments with hybrid cloud, disaster recovery, security, compliance, and managed services. Lightedge emphasizes a consultative, strategic approach and a distributed metro/edge footprint to improve performance, resiliency, and meet regulatory requirements. Customers rely on its integrated infrastructure, 24/7 support, and SLA-driven operations.