Technical Writer
Hootsuite(4 days ago)
About this role
A Technical Writer responsible for writing, editing, and curating content for the internal Customer Support knowledge base and the external Help Center. The role partners with Customer Support and Product teams to assess content needs and ensure users and customers can easily find the information they need.
Required Skills
- Knowledge Base
- Help Center
- Confluence
- Madcap Flare
- HTML
- CSS
- Content Writing
- Content Strategy
- Training
- Project Management
+4 more
Qualifications
- Bachelors Degree
About Hootsuite
hootsuite.comHootsuite is a social media management platform that centralizes scheduling, content creation, publishing, social listening, and analytics across multiple social networks. Its unified dashboard includes a content calendar, automation and approvals, team workflows, and performance reporting to help marketers plan campaigns, engage audiences, and measure impact. Hootsuite integrates with major social channels and third‑party tools and offers mobile apps plus enterprise features for collaboration, security, and compliance. Organizations of all sizes use it to streamline social operations and scale their social media strategy.