Technicien Help Desk H/F
ACRELEC
About this role
Acrelec is seeking a Helpdesk Technician responsible for providing first-level support to clients, troubleshooting hardware and software issues remotely and by phone, and ensuring customer satisfaction. The role involves diagnosing problems, communicating effectively, and escalating complex incidents to technical teams. The position offers opportunities for career growth in a dynamic and inclusive environment.
Skills
About ACRELEC
acrelec.comAcrelec is a global technology company that helps restaurant and retail brands reinvent the customer experience through integrated hardware and software solutions. They design, manufacture and deploy customer-facing systems such as self-order kiosks, drive-thru and digital ordering solutions, digital signage, POS integrations and order management platforms. Acrelec pairs product development with installation, integration and support services to improve throughput, personalization and operational efficiency for multi-site brands worldwide.
About ACRELEC
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Leadership Team
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
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Salary
$54k – $72k
per year