Techops Engineer -Mid Level
Acddirect
About this role
We're seeking a Mid-Level TechOps Engineer to join our fully remote team, responsible for building, automating, and maintaining cloud-native contact center infrastructure. The role involves managing CI/CD pipelines, infrastructure automation, monitoring, and contributing to security and compliance efforts. The position offers opportunities for growth within a supportive, distributed team dedicated to operational excellence.
Skills
About Acddirect
acddirect.comACD (ACD Direct) is a full-service, turn‑key contact center that handles customer interactions for companies that outsource all or part of their volume. They combine leading SaaS contact‑center technology with a distributed workforce of 1,000+ at‑home agents across the United States to deliver premium 24/7/365 support. ACD provides end‑to‑end inbound and outbound services, scalable staffing, and cloud tools to maintain quality and rapid ramp‑up. Clients choose ACD for its turnkey model, national remote agent network, and continuous coverage.
About Acddirect
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Leadership Team
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
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Salary
$52k – $85k
per year