Techops Engineer -Senior Level
Acddirect
About this role
A Senior TechOps Engineer at ACD Direct, Inc. is responsible for maintaining the reliability, security, and automation of the company's contact center technology platform. The role involves designing infrastructure, leading automation initiatives, and guiding security and monitoring practices to ensure high availability and compliance.
Skills
About Acddirect
acddirect.comACD (ACD Direct) is a full-service, turn‑key contact center that handles customer interactions for companies that outsource all or part of their volume. They combine leading SaaS contact‑center technology with a distributed workforce of 1,000+ at‑home agents across the United States to deliver premium 24/7/365 support. ACD provides end‑to‑end inbound and outbound services, scalable staffing, and cloud tools to maintain quality and rapid ramp‑up. Clients choose ACD for its turnkey model, national remote agent network, and continuous coverage.
About Acddirect
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Leadership Team
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
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View leadership team, funding history,
and employee contacts for Acddirect.
Salary
$86k – $100k
per year