TeleAdvice Support, Virtual Care-Overnights

Petfolk(2 years ago)

RemoteFull TimeMedior$94,875 - $127,346 (estimated)Virtual Medicine

About this role

The Virtual TeleAdvice Support team member provides veterinary-informed remote support to pet parents, helping improve the health and well-being of pets through compassionate virtual care. This role supports customers across phone, video, chat, and SMS while working under the VP of Virtual Medicine and Operations. The position requires availability for overnight shifts and handling asynchronous medical administrative tasks to ensure continuity of care.

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Required Skills

Triage
Telemedicine
Customer Support
Medical Records
Prescription Processing
Estimate Creation
Patient History
Phone Support
Video Support
Chat Support

+5 more

Qualifications

Licensed Veterinary Technician

About Petfolk

petfolk.com

New Relic is a cloud-based observability and telemetry platform that helps engineers monitor, debug, and optimize applications and infrastructure in real time. It ingests metrics, traces, logs, and events into New Relic One and offers APM, infrastructure monitoring, browser and mobile RUM, synthetic checks, distributed tracing, dashboards, alerts, and a query language (NRQL) for deep analysis. The platform emphasizes unified instrumentation and integrations (including OpenTelemetry), AI-assisted troubleshooting, and a SaaS pricing model with free and usage-based tiers to help teams detect and resolve performance issues quickly.