TeleAdvice Support, Virtual Care-Overnights
Petfolk
About this role
The Virtual TeleAdvice Support team member provides veterinary-informed remote support to pet parents, helping improve the health and well-being of pets through compassionate virtual care. This role supports customers across phone, video, chat, and SMS while working under the VP of Virtual Medicine and Operations. The position requires availability for overnight shifts and handling asynchronous medical administrative tasks to ensure continuity of care.
Skills
Qualifications
About Petfolk
petfolk.comPetfolk is a veterinary care company that operates pet clinics and offers primary and urgent care services for dogs and cats. It also provides a membership-based care model and digital tools for booking, communication, and ongoing pet health management.
Recent company news
TipRanksPetfolk – Weekly Recap
2 days ago
Pet AgePetfolk Expands in Kansas City Metro with New Overland Park Veterinary Location
Oct 14, 2025
Community Impact | NewsPetfolk offers veterinary services in Frisco
Aug 26, 2025
Johnson County PostNew veterinary clinic Petfolk opening soon in Overland Park
Apr 28, 2025
PR NewswirePetfolk Raises $40M in Series B Funding to Continue the Evolution of Veterinary Care
Oct 19, 2023
About Petfolk
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Leadership Team
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
Unlock Company Insights
View leadership team, funding history,
and employee contacts for Petfolk.
Salary
$95k – $127k
per year
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