Telecare Call Centre Agent
Chubb Fire(14 days ago)
About this role
A Telecare Agent at Security Monitoring Centre in Nottingham provides phone support and alarm monitoring response to elderly and vulnerable service users. The role involves delivering excellent customer care, coordinating emergency responses, and working within a dedicated shift pattern. Full training is provided to assist in ensuring the safety and wellbeing of service users.
Required Skills
- Customer Service
- Emergency Response
- Telephone Skills
- Keyboard Skills
- Empathy
- Data Entry
- Listening Skills
- IT Skills
- Teamwork
- Communication
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