Telecommunications Operations Analyst/Administrator

This role focuses on the day-to-day administration and support of Cisco telephony and contact center environments, including managing user moves, adds, changes, and deletions across Cisco CUCM, Unity Connection, and UCCE. The position involves configuring contact center operations, ensuring compliance with telephony policies, and providing Tier 1 support for related incidents. It requires troubleshooting issues with Cisco Finesse, Webex softphones, and call routing while maintaining documentation and coordinating with technical teams.