Telecommunicator (911 - Call Taker)

The Telecommunicator (911 - Call Taker) receives and processes 911 and non-emergency calls from the public, accurately assigning requests for police, fire, emergency medical, or other public safety resources to the appropriate dispatcher or agency. This essential role involves completing administrative work, utilizing interview techniques to extract necessary information, and providing basic instructions to callers to safeguard against hazardous situations. The position requires maintaining certifications and participating in ongoing training to support mission-critical functions of the department.