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Temporary Customer Service Associate at Encoura - ApplyBlast

Temporary Customer Service Associate

Encoura

21 days ago

4.1 on Glassdoor

Remote

Temporary

Junior

0 applicants

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About this role

This role supports students, faculty, and staff across the country in a dynamic, fast-paced call center environment. Associates utilize industry-leading technology like Amazon Connect to resolve customer issues and deliver positive experiences through empathy and clear communication. The position involves handling high volumes of inbound calls and chat interactions while accurately documenting interactions and collaborating with teammates.

Responsibilities

Handle high volume inbound phone calls and chat interactions
Resolve customer issues using Amazon Connect and Connect Assistant
Document interactions and manage follow-ups accurately

Skills

About Encoura

encoura.org

Headquarters

Austin, Texas, United States

Company Size

51-200 employees

View Profile

Encoura is a higher education enrollment solutions company that builds custom technology and services to help colleges and universities recruit, enroll, and retain students. They combine Eduventures research, advanced data science and analytics, strategic enrollment consulting, and multichannel marketing to deliver personalized outreach, predictive insights, and operational tools. Serving more than 2,000 institutions, Encoura provides analytics-driven platforms and campaign management designed to improve enrollment outcomes and ROI. Their approach blends research-backed strategy with technology to inform decisions across the student lifecycle.