Tier 1 Customer Service Analyst

The Tier 1 Customer Service Analyst provides first-tier customer-facing support for IT tickets across multiple channels, including telephone, email, and in-person interactions. This role involves troubleshooting end-user hardware and software, managing the full lifecycle of employee onboarding and offboarding tasks, and maintaining IT equipment and documentation. The position requires on-site work with a government customer and leadership team during standard business hours.